In the context of these general terms and conditions of sale, visit.brussels understands :

Client: The Client, in the sense of art. I.1, 2° of the Code of Economic Law, who has validated and paid his order.

Ticket: The Ticket issued by one of the visit.brussels reception offices or printed at home (E-Ticket) or downloaded onto his mobile phone (M-Ticket) and provided with a barcode or QR code.

Service: activity purchased and booked by the Client (guided tour, fair, exhibition, theatre, etc.) on a certain date or even at a certain time

2.1 By clicking "Validate and pay" at the end of the ordering process and by checking the box "I accept the General Terms and Conditions of Sale", the Client declares that they have read and accepted, without reservation, all the General Terms and Conditions of Sale.

2.2 visit.brussels reserves the right to change and update these General Terms and Conditions of Sale at any time and without notice.

2.3 If visit.brussels does not exercise its rights at a given time in relation to a stipulation of these conditions this cannot be interpreted as a waiver of this stipulation.

The Client is not entitled to cancel the purchase in accordance with Article VI.53, 12° of the Belgian Code of Economic Law.

4.1 The Ticket issued is only valid on the date and time indicated and for the Services referred to on the Ticket, with the exception of the "BRUSSELS CARD" the validity of which begins on its activation and for which the Client has one year after purchase to activate.

4.2 Only Tickets purchased on "visit.brussels", and those purchased at the Ticket desks of the information offices of visit.brussels (Grand Place and Rue Royale 2-4, B-1000 Brussels) are valid. Any falsification of the Ticket will lead to legal proceedings.

4.3. The Ticket cannot be used for advertising and/or commercial purposes without the permission of the Service organisers and visit.brussels.

5.1 A printout of the purchase confirmation page sent by visit.brussels does not constitute a Ticket. Under no circumstances can this document be used as a Ticket. The Client can choose the delivery method for their purchase.  This can be either (i) a Ticket that can be printed at home ("E-Ticket") or (ii) a Ticket that can be downloaded to a mobile phone ("M-Ticket").

5.2 Print at home Ticket (E-Ticket)

Tickets to be printed at home are available and can be printed by the Client up to the date of the visit or Service booked by the Client by clicking on the link in the confirmation email or by downloading the e-Ticket document (pdf document) sent as an attachment to the confirmation email. To be valid, the E-Ticket must be printed in one (1) copy on blank, A4 paper. Each Ticket has a barcode or QR code. A good quality printout is required. Partially printed, soiled, damaged or illegible Tickets will not be accepted when presented and will be considered as invalid.

5.3 Ticket downloaded to mobile phone (M-Ticket)

The M-Ticket contains a unique barcode/QR code providing access to the service.

Good visibility is required: damaged phones (cracked, broken, scratched screens...) making the barcode on the Tickets illegible will not be accepted when presented and will be considered as invalid. 

Each barcode/QR code is unique and only valid for one Entrance Ticket. The Ticket can only be scanned once on the date given on the aforementioned Ticket. If the same barcode/QR code is presented several times, only the first Ticket scanned at the Ticket check will give access to the Service. Thus, only the first person presenting the Ticket will be admitted to the venue hosting the Service. This person is assumed to be the legitimate Ticket holder.

No claim can be made in this respect, neither at the time of the Service nor later.

Depending on the Service, the Ticket will:

• be exchanged against another Ticket by the organiser (voucher against Ticket) within a certain period of time before the start of the Service referred to on the Ticket.
• give direct access to the Service (trade show, fair, etc.) and will be scanned on entry to the venue.

When the booking for the Service is under a particular name, ID may be requested by the Service organiser to control access to a Service.

6.1 The Ticket holder and the persons such as minors accompanying attend the Service to which the Ticket gives access under their own liability and waive any recourse against visit.brussels. Under no circumstances can the liability of visit.brussels be invoked in the event of material or bodily damage caused to third parties or Clients.  The same applies for any theft of loss which may take place before or during the event for which this Ticket is issued.

6.2 The liability of visit.brussels in relation to the Client is limited exclusively to its role as service provider in the sale of vouchers.  visit.brussels is not liable in the event of a delay or time change or more generally any change decided on by the Service organisers.

6.3 visit.brussels endeavours to offer a secure (Ticketing) platform.  visit.brussels is not responsible for the security of the devices belonging to Clients or Service organisers.

7.1 Personal data (surname, first name, telephone number, address, etc.)  supplied by the Client when booking a Ticket will be processed in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2017 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).  visit.brussels does not hold any bank details. The payment operator is solely responsible for processing such bank details.

These data are processed for the following purposes:

1. for the administrative management of bookings and purchase history;
2. to improve the service;
3. to manage invoicing and payment methods;
4. to inform the Client in the event of a cancellation or change in date and time or departure and arrival of the Service;
5. for advertising purposes, for communicating information about new products or services from visit.brussels provided that the Client has checked the box provided for this purpose in order to give their consent;
6. to communicate with the organisers for their own organisation purposes and when consent has been explicitly given for them to be communicated with any partner company or business linked to visit.brussels for survey or direct marketing actions;
7. satisfaction surveys for the organisers.

7.2 The individual Client can at any time update or change their data and settings via their Ticketing account. The Clients can withdraw their consent to receive communications from visit.brussels and oppose any use of their data for marketing purposes.  However, to apply their right to be forgotten, they must send their request by email to ticketing@visit.brussels or by letter to the following address: visit.brussels, 2-4 Rue Royale, B-1000 Brussels.

7.3 The data are held for the time required to process them and sometimes longer in accordance with the legal retention obligations (e.g. financial information).

7.4 With regard to the application of Clients' GDPR rights and for any questions relating to the processing performed, the Client may consult the privacy page of visit.brussels. 

7.5 In order to deliver the expected service, the personal data collected may be shared with subcontractors of visit.brussels services (e.g. Mediamorphose, Mollie, Ingenico) or organisers in accordance with the following purposes: management of access to broadcast platforms for the show, management of online payment, invoicing, etc. Some of these subcontractors may transfer data outside of Europe in accordance with the legal provisions of the GDPR.  For more information on this subject, please contact dataprivacy@visit.brussels.

7.6 The Ticketing service uses cookies. For more information on this subject, please consult the dedicated page.

The Ticket cannot be refunded even in cases of loss or theft, nor can it be returned or exchanged. If the Service is cancelled or postponed, the organiser is solely responsible for any refund or delivery of new Tickets, under their own terms and conditions.

A copy of an electronic Ticket (E-Ticket or M-Ticket) may be issued only after verification of the identity of the Client and after receiving this request from the Client by email to the address ticketing@visit.brussels.

9.1 The websites powered by visit.brussels along with all the component elements of these (including in particular logos, trademarks, domain names, titles, images or other content) are the property of visit.brussels or have been subject to prior license to use by third parties. The Client is not authorised in any circumstances to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the websites, whether these are software, visual, audio or other. Any single link or hyperlink is strictly prohibited without the express and prior written permission of visit.brussels.

9.2 Given the legal provisions in terms of intellectual property, all the templates of all Ticket models, graphic designs and other creations created by visit.brussels and appearing on the Tickets will remain its sole property and may not be counterfeited or reprinted by the Customer or any third party on any medium whatsoever except for the printing of the Ticket with a view to its primary use, i.e. at the entrance to the place where the Service takes place, nor may they be forged.

10.1 The "Tram Experience" is an initiative implemented by the non-profit association visit.brussels in partnership with the Société des Transports Intercommunaux de Bruxelles (STIB) (hereafter "the Organisers").

10.2 visit.brussels expressly disclaims any liability regarding any technical failures of the Tram which could lead to the temporary inability to organise a "Tram Experience" Service on the date specified on the Ticket. The liability of visit.brussels cannot a fortiori be invoked in the event of delay, fault or interruption of the Service due to cases of force majeure or events outside of the control of visit.brussels.

10.3 visit.brussels cannot under any circumstances be held liable for the behaviour of Clients during a dinner journey.

10.4 visit.brussels does not guarantee the accuracy of Tram timetables.             

10.5 visit.brussels cannot be held liable for any loss or damage (direct, indirect, material or physical) suffered during a dinner journey. The same applies for any theft or loss which may take place before or during the dinner journey for which a Ticket is issued.

10.6 The Client recognises and accepts that the FAQs (in the "In practice", "Frequently Asked Questions" section) are an integral part of the Specific Terms and Conditions of Sale of the "Tram Experience" and that they are incorporated therein by reference. The FAQs in this section can be changed at any time by visit.brussels.

11.1 Should any provision of these general terms and conditions of sale (GTCS) be invalid in whole or in part, this shall not invalidate the partially valid provision as a whole or the other provisions of the general terms and conditions of sale.

The Parties (visit.brussels and the Client) undertake to replace the (partially) invalid or unenforceable clause with a valid and compliant clause that achieves the common intention of the Parties.

11.2 In the event of doubt or of differences of interpretation between the different versions of these General Terms and Conditions of Sales, the French version prevails over the Dutch and English versions.

11.3 These General Terms and Conditions of Sale are exclusively governed, interpreted and applied in accordance with Belgian law.

11.4 The Parties shall endeavour to resolve amicably any dispute to which the present general terms and conditions may give rise, in particular concerning their validity, interpretation or execution. Failing this, any dispute which cannot be settled amicably by the parties, will be decided on by an arbitration tribunal comprising one arbitrator. The arbitrator will be appointed (i) by common agreement between the parties within 10 (ten) days following the start of the procedure (ii) or by CEPANI (Belgian Centre for Arbitration and Mediation) if no appointment has been made by common agreement by the end of the aforementioned period of 10 (ten) days. The arbitrator will rule in accordance with Belgian law. The cost of arbitration and expertise will be payable by the losing party and, in the event of difficulty in application, will be divided between the parties on the basis decided by the arbitrator.